Privacy Policy

1. Introduction

Clusta ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our estate management platform, including our website, mobile applications, and related services.

2. Information We Collect

Personal Information

• Name, email address, and phone number
• Residential address and unit information
• Profile photos and identification documents
• Payment information (processed securely by third-party providers)

Usage Information

• Visitor codes generated and validated
• Communication history within the platform
• Bill payments and transaction history
• Device information and app usage analytics

3. How We Use Your Information

We use the collected information to:

• Provide and maintain our Estate management services
• Process visitor code generation and validation
• Facilitate secure communication between residents and management
• Process bill payments and maintain financial records
• Send important announcements and notifications
• Improve our services and develop new features
• Comply with legal obligations

4. Data Security

We implement industry-standard security measures to protect your data, including:

• End-to-end encryption for all chat communications
• Secure, encrypted data transmission (TLS/SSL)
• Regular security audits and penetration testing
• Access controls and authentication mechanisms
• Secure offline data storage on devices

5. Data Sharing

We do not sell your personal information. We may share data with:

• Estate administrators for management purposes
• Payment processors for transaction handling
• Service providers who assist in platform operations
• Law enforcement when required by law

6. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Export your data in a portable format
• Opt out of marketing communications

7. Contact Us

If you have questions about this Privacy Policy, please contact us at: